HealthNOW Concussion Care offers evidence-based care delivered by a multi-disciplinary team of physicians and therapists who specialize in concussion. Their main objective is to help people return to work, school, sport, and life as safely and quickly as possible.
Your initial assessment is with a neurologist or physiatrist. The physician will confirm the diagnosis of concussion and design a personalized care plan for you.
Once your initial assessment is scheduled, you will receive an appointment notification by email with the relevant details, including a link to questionnaires about your injury and health history. These will take about 15-20 minutes to complete. They are an essential component of your assessment and must be completed prior to your appointment. They provide important information for the physician to prepare for your appointment and use the time with you as effectively as possible.
Our website has helpful resources to support your recovery right away, including general concussion
information and symptom management. Resources
Once you are registered as a patient, to ensure that information is shared securely, we send all information through a patient portal. To access the portal, click on this direct link: Patient Portal. The patient portal will allow you to view messages and information sent to you by our clinicians, view your upcoming appointments, and request follow-up appointments.
Many patients require forms to be completed or need letters for school, work, or sports. Please let us know what you need in advance on the registration questionnaire. We will provide you with a return-to-work or school plan as part of the rehabilitation specialist portion of your initial visit. Other non-OHIP covered services such as forms and letters have fees for completion.
We require at least 48 hours notice (two business days) to avoid a cancellation fee. Cancellations within 48 hours of an appointment are subject to a fee of 50% + HST of the cost of the appointment. Cancellations received within 24 hours will be charged the full cost of the appointment + HST. These charges are not eligible for reimbursement through private insurance. Our cancellation policy applies to all services at our clinic, including physician consultations and follow-ups. The physician appointment is OHIP covered; however, the same cancellation policy applies for any cancellations within 48 hours of an appointment. Missed or late cancellations for physician visits will be billed at $100 + HST for a 45-minute appointment and $60 + HST for a 20-minute follow-up.
